Tuesday, November 13, 2012

Arclight Cinema La Jolla

Update 1/6/13: I’ve been back since the grand opening and things have definitely gotten smoother. No more confusion and a lot of staff on hand to help you out, guide you to your seats, help you buy tickets if you haven’t bought them. It’s a little pricier than some other theaters around, especially since you can’t get discounted tickets at Costco, but I do like that I can choose and reserve my seats online (plus save $1 off ticket online) and the seats are super comfy which is great for long movies.

Arclight Cinema, a fancy pants theater originally from Hollywood, has made its way to San Diego, opening its first location inside the newly renovated UTC Mall. While this post isn’t really food-centric, I was curious enough about this theater to check it out recently and thought others might be interested too.

DH and I have been closely watching the renovations of the new UTC Mall, which is set to have a new grand opening this Thursday, complete with red carpet event. UTC Mall is a place we frequented as students and we were around to see the proposed plans years ago, so it’s been fun seeing it finally come to life.

A few months ago, we noticed they were building a movie theater inside, which got me really excited. When I saw the sign “Arclight,” I was pretty confused. After some google research, I found out that it was from Los Angeles, but couldn’t find as many details as I would have liked, or why the heck tickets cost a whopping $11.75 per person (hence my calling this a “fancy pants” theater).

(How cool is this montage of all the Bond movies?)

We had been planning on seeing Skyfall anyway, and thought we’d try it out at the new theater, paying the extra couple of bucks per ticket. We did buy our tickets online, which I highly recommend. If you sign up for their free membership, you save $1 off each ticket, and you get to choose your seats ahead of time.

Some of the things that sets Arclight apart and why they charge so much are as follows:

1. Reserved seats- I have to admit, this was the biggest draw for me. No more waiting in long lines hours before a popular movie. You can buy your tickets online, choose your seats, and just show up minutes before the movie begins. In Taiwan, the movie theaters all use this system, but Arclight is the first theater I’ve seen use it in the US. I wish more theaters did this.

2. Bigger seats- I used to be able to do movie marathons, but I’ve noticed in the last few years, I can barely sit through one movie. I get uncomfortable and fidgety. The seats here are visually larger and wider than the other theaters in San Diego and more comfortable. I didn’t fidget once during my movie experience and I was so comfortable I could have fallen asleep.

Below is a photo I took of all the space I had left on my seat after sitting down, which I used for my bag.

3. Alcohol allowed- There are several  bar areas inside the complex and there are even some screenings that are “21+ screenings,” meaning you can bring your alcohol beverage into the theater too.

4. No commercials- Most movie theaters play a few minutes of commercials before rolling the movie trailers, but Arclight skips the commercials altogether.

Now those are the big highlights. So how did our actual experience turn out?

I know that restaurants tend to have a lot of kinks to work out the first few weeks after opening, but I didn’t think it would apply to movie theaters as much. Apparently I was wrong. I would definitely recommend waiting a month or so before checking out this theater. We went about two weeks after its grand opening and things were quite a mess, making our “premiere” experience less than enjoyable.

First, there is absolutely nothing on the ticket or individual theater doors indicating which theater you are supposed to go to. You have to find an employee to tell you and there was only one employee that actually had the master list. Every other employee was clueless and they were all running around like lost fish.

Second, they scheduled the movies way too tight. I was surprised when I saw that Skyfall was playing literally every half hour from morning until night. I was wondering how they were going to manage that. The answer is, not very well. With such a tight schedule, theaters were emptying out late. So instead of us being able to waltz in for our movie a few minutes before it was set to air, we were stuck waiting in line outside the theater for a good 20 minutes.

In addition because they were so rushed between screenings, they didn’t bother to clean the theater between viewings. Popcorn crumbs were visible on almost all the seats.

The 21+ bar area also needs work. We didn’t choose a 21+ screening, but we were assigned to a theater that does have 21+ screenings which includes a bar area for a 21+ screening. However, even though we are over 21, because we didn’t have 21+ tickets, we couldn’t be in the bar area or purchase any bar drinks. Does that make any sense?… And in the end this ended up getting confused and messed up as well, as the bartender couldn’t keep track of who was “allowed” in the bar area.

Assuming they work out the kinks, I think we might come to this theater for certain popular movies. I wouldn’t make this my regular theater, but for times when I don’t want to wait in line and want a more comfortable experience, I’d likely spend the extra bucks on the nicer experience.

Arclight La Jolla
(inside UTC Mall)
4425 La Jolla Village Dr
San Diego, CA 92122
https://www.arclightcinemas.com/

 

16 Responses to “Arclight Cinema La Jolla”

  1. 1

    caninecologne — November 14, 2012 @ 7:23 am

    I hope they work out the kinks. That doesn’t leave a good impression walking into a dirty theatre.

    By the way, Landmark Theatres in LA allowed Bert and I to pre-purchase our tickets as well as choose our seats. We did this for “Cosmopolis” a few months ago. No food in the theatre though, so not as high-falutin’ as this.

    • Kirbie replied: — November 14th, 2012 @ 9:37 am

      Yeah, walking into a dirty theater is not fun when you’re paying $12 a ticket. The seats were super comfy though. I was ready to take a nap.

  2. 2

    Sandy — November 14, 2012 @ 10:43 am

    Thanks for sharing your experience. Reserved and comfy seats would be a nice splurge once in awhile. Where in the mall is this theater located? I’m looking forward to shopping at UTC now!

    • Kirbie replied: — November 14th, 2012 @ 12:08 pm

      It’s on the Genesee side, should be pretty easy to spot. So far, the renovations look nice. I like the chairs outside in the mall area for you to rest in. And I’m looking forward to trying the new restaurant additions.

  3. 3

    Joyce — November 14, 2012 @ 5:25 pm

    Have you tried Cinepolis?

    • Kirbie replied: — November 14th, 2012 @ 10:55 pm

      Not yet. I want to try it eventually. Do you like it?

  4. 4

    sss — November 14, 2012 @ 11:05 pm

    Isn’t it like $12 at amc?

    • Kirbie replied: — November 14th, 2012 @ 11:47 pm

      I believe if you buy a full-priced AMC ticket it’s $11, but I don’t think a lot of people buy the full priced tickets. If you buy it at Costco, they are around $8 for an AMC ticket and AMC also offer discounts for early shows, students, etc. There are quite a few sources to get cheaper AMC tickets and I haven’t ever paid full price. But for the Arclight, they don’t have discounted tickets other than saving $1 online.

  5. 5

    Kathy — November 15, 2012 @ 12:03 am

    I’m glad to see that there is a movie theater at UTC again. I used to work at the Mann Theater (where Sport Chalet is now) for 3 years when I was in college. It was a fun job, btw. Beats fast food jobs any day! I really hope they work the kinks out. I think I would be willing to pay more for a better movie experience. I don’t go often because it is so expensive. One of my big pet peeves are small children in an R rated movie. No joke, the last movie I saw was Magic Mike and there were several children in there that were around 5-7 years old. Maybe the combination of price and 21+ showings would help with that.

    • Kirbie replied: — November 15th, 2012 @ 9:36 am

      Wow, I’m lucky to have not had your small children in R rated movie theater experience yet. Another interesting about this theater is that they highly discourage babies being brought in by charging full adult price for kids under 2. Also no discounted tickets for kids in R films.

  6. 6

    Cliff — November 15, 2012 @ 9:10 pm

    Del Mar has Cinepolis, which is a luxury theater with alcohol and advanced seat booking.

    much more expensive though.

    • Kirbie replied: — November 15th, 2012 @ 10:15 pm

      Yeah the tickets look much more expensive

  7. 7

    Steven — November 19, 2012 @ 7:16 pm

    This is a great theater but CINEPOLIS In Del Mar is WAY BETTER for luxury, amenities and presentation. Yes, the prices are higher but everything its worth it.

    • Kirbie replied: — November 20th, 2012 @ 9:33 am

      I’m definitely curious about the Cinepolis experience. I need to find time to check it out. With all the upcoming holiday movies, I’m sure I’ll have a chance soon.

  8. 8

    Judy — November 20, 2012 @ 3:25 am

    This post was really interesting. The fact that USD12 is a premium price for what could be a really nice experience (bar the kinks) is really fascinating because in Sydney, Australia we pay so much more.

    The average price for an adult is about A$15 which is a little more than USD15 with the current exchange rate and that’s just for the standard ticket.

    Sometimes there are promo rates and coupon rates but going to the cinema in Australia is pretty pricey.
    Actually, everything is expensive Down Under. I read you blog posts and reviews and everything is such a bargain in America. You’re so lucky!

    • Kirbie replied: — November 20th, 2012 @ 9:31 am

      You know I was talking to my friend in LA and he said that the Arclight there charges $17. So it looks like they lowered the prices for San Diego to adjust to the SD market. Which I’m really glad they did!

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